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Special Order Policy

Royal Import & Export Ltd. is proud to offer a wide variety of special-order products—either on demand or through scheduled pre-books—from our global network of suppliers. These unique items are sourced from around the world, and returning them to suppliers is cost-prohibitive.

To continue offering our lowest possible prices, the following terms and conditions apply to all special-order items:

  • No Cancellations After Shipping
    Special orders cannot be cancelled once the product has shipped from our supplier.
  • Arrival & Shipping Coordination
    When special-order items arrive at Royal’s warehouse, our Customer Service Team will notify the customer to confirm a shipping date. The agreed date should take into account the customer’s regular ordering cycle, the shelf life of the product, and seasonal factors.
  • Minimum Order Requirements
    Customers are responsible for coordinating special orders with their regular orders to ensure the combined value meets our minimums for free shipping.
  • Automatic Shipping After 2 Weeks
    If a shipping date cannot be confirmed within 2 weeks of arrival, the product will automatically be shipped to the customer’s location. If the combined order does not meet shipping minimums, freight charges will be added to the invoice.
  • Returns
    Special-order items cannot be returned to Royal unless there is a verified quality issue. In such cases, customers must complete the Product Return Claim Form.

Support

Our Customer Service Team is always here to help. Please contact us with any questions or concerns regarding your regular or special orders.